Shipping Policy
Processing & Shipping Times
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- During high-demand periods, processing times may be extended. You will be notified of any delays.
- Once shipped, delivery times vary based on the selected shipping method and destination.
Shipping Rates & Delivery Estimates
- Standard Shipping: 3-7 business days (rates calculated at checkout)
- Expedited Shipping: 2-3 business days (additional charges apply)
- International Shipping: 7-21 business days (varies by country, duties/taxes may apply)
Order Tracking
- Once your order ships, you will receive a confirmation email with tracking information.
- Please allow up to 48 hours for tracking updates to appear in the carrier’s system.
Shipping Restrictions
- We currently ship to the United States and select international destinations.
- We do not ship to P.O. Boxes, APO/FPO addresses, or restricted countries.
- Some products may be subject to shipping restrictions based on local laws.
Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages once marked as "Delivered" by the carrier.
- If your package arrives damaged, please contact us within 48 hours with photos of the damage for a replacement or refund.
- If your order is lost in transit, please reach out to our support team, and we will assist you in filing a claim with the carrier.
International Shipping & Customs
- International customers are responsible for any customs duties, taxes, or fees imposed by their country.
- Customs processing times may delay delivery beyond our estimated timeframes.
Address Changes & Order Modifications
- Orders cannot be modified or canceled once they have been processed for shipping.
- If you entered an incorrect shipping address, contact us immediately to see if we can update it before shipment.
Contact Us
For any shipping-related inquiries, please reach out to us at Info@silktherich.com